Integrating the robot on Facebook

Do you know that we have an oficial Integration with Facebook? By connecting this communication channel to your Asksuite's platform, you will get the best productivity and management through this social media. You can use your robot to answer clients 24/7 or even have a team, inside the platform, using using the human service management features on the platform.

Topics

What is it?

Benefits

Requests

Step by step

Limitations

What is it?

It is an Integration between Asksuite and your Instagram account that allows your robot to answer your costumers 24/7 on your Direct messages.

All the conversations will be able to be accessed directly by your Live chat panel, inside Asksuite's platform.

Benefits 

Activating the Asksuite's bot on your Facebook account, you get:

• 24/7 attendance;
• Management from Omnichannel team;
• More sales conversion on Instagram;
• Improvement on your Reservations team productivity;
• Improved customer service quality.

 

Requirements

1. You need to have a full access to the Facebook account (new page experience) or manager/owner access on the Facebook page;

2. You need to have administrator or manager access in the Asksuite's panel;

Step by step

1. Inside asksuite's platform, go to Communication Channels;

2. Click on Integrate channel on Facebook's card;

3. Login with your Facebook (Your account must be manager or owner in the Facebook page);

4. Accept all the permissions requests, in case it asks for;

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⚠️Attention: Don't worry, the robot won't be enable in all the pages selected. This selection is only to give the robot full access to the manager account, allowing it to answer only in the page you integrated.. 

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5. Click Next;

6. Click on Add Robot;

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💡Tip: The integration will be completed when a green notification shows up on your screen and the robot will be showing the message Remove robot instead of Add robot. This means your robot is already working and you can remove anytime you want.

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Done! Now your Robot will answer on Facebook!

Limitations

1. It's only allowed to integrate one pega per robot;

2. The Robot doesn't interpret stories, stories mention, videos, audios and images. In all this situations, the robot will answer with a automatic message informing that the media was received. 

3. The robot doesn't answer to posts forwarded or stories;

4. To start the chat, it's necessary to click in get started;

5. Facebook has a limitation of 5 languages to be changed;

6. There is a 2000 Characters by message limitation

7. Limit of 20 characters on the buttons, including spaces