When a trevaler already contact your company previously and left their email information, you will have some options to contact them by email. Here, we will show you how can you answer a traveler inside Asksuite's platform.
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Email icon
In case the traveler previously contact your company and left their email address on the chat, it will be shown, on the bottom of their chat, an email icon so you can contact them directly through this channel.
Answering an email
when you already sent an email through our platform, on the answer box will be shown a icon to answer to a certain message :
Thread
When there is already a email exchange with the same subject, you can click in View full thread e after the reply icon will be shown, so you can answer the one you desire.
Taking over the chat
You can also answer an email by clicking on the "chat" bar, but only if the last message from the traveler was an email. You just need to click on the "Click here to reply to email":
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