How to change the bot's avatar

Hi there! We know that the appearance of your chatbot is crucial to showcase your hotel to future guests. That's why we're here to help you customize your chatbot's avatar. After all, a personalized image can strengthen your establishment's visual identity and increase interaction with your customers. Want to learn how to do it? Follow our tips below!

Topics covered

Benefits

Step by step:

Default settings

Advanced settings

Benefits

Defining a visual identity for your hotel's chatbot is a way to strengthen your establishment's image and improve customer relationships. Customizing your chatbot's avatar can have numerous benefits for hoteliers, including:

• Strengthening your hotel's visual identity: having a personalized avatar for your chatbot can help reinforce your hotel's brand and increase customer recognition.
• Conveying your hotel's image: by using a customized avatar, you can convey your hotel's image and values to customers, helping to create an emotional connection with your establishment.
• Increasing customer interaction: an attractive and personalized avatar can generate more customer engagement with your chatbot, increasing the chances of them interacting and communicating with your hotel.
• Differentiating yourself from competitors: having a personalized avatar can help your hotel stand out from competitors, creating a unique and innovative identity for your establishment.

Remember, when customizing your chatbot's avatar, it's important to consider your hotel's image and values to create a positive and authentic connection with your customers. If you need help customizing your chatbot's avatar, our support team is always available to assist you.

Step by step

1. Access your Administrative Panel;
2. Click on the Settings option;
3. Now go to the Robot appearance;

Default settings

• Character image

You can use one of our default avatars by clicking on Available Images, or upload a custom avatar by clicking on Upload Image.

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🔍 Note: If you choose to upload a custom image, the standard for uploading is:

• Format: png;
• Size: 100kb;
• Background: transparent.

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• Avatar background color

This option refers to the color that will be in the background of the character image you choose for your robot. For example, in the image below, the avatar's background color is blue:

• Chat background color

This color will be applied to the call-to-action balloon, header, and buttons of your robot. For our example robot, we chose the color pink:

• Robot name

In the Choose a Name for Your Robot option, you can choose a name to appear in the header of your chatbot instead of "24-hour Service." In our example robot, we chose the name "Julia," and the header message was changed to "Hello, I'm Julia":

• Robot position

In this option, you can choose whether your robot should appear on the right or left side of your website.

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💡 Tip: If you have a predominant color on your website and want to match your robot with it, simply copy the hexadecimal code and paste it into the panel above. Learn how to find the color code of your page by clicking here.

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Advanced settings

With advanced settings, you can essentially specify the appearance of your chatbot by device type: mobile (smartphone) or desktop (computer). Here are some things you can adjust:

• Enable/disable the call-to-action balloon while your chatbot is minimized;
• The size of the avatar between small/medium/large;
• The positioning of the avatar on the page, such as height and distance from the side.

After making all these adjustments, don't forget to click Save to apply the changes to your robot!