How does the Reservation Manager work?

As part of our mission to simplify direct communication between hotels and travelers, Asksuite presents the Reservation Manager, a powerful and intuitive tool aimed at optimizing the process of registering and monitoring reservations made by your hotel's reservation agents. In this article, we will explore in detail how the Manager works and how it can benefit both reservation agents and commercial team managers.

Topics Covered

What is the Reservation Manager?

Benefits

Usage Tips

What is the Reservation Manager?

The Reservation Manager is an essential feature of our omnichannel platform. It allows reservation agents who are handling live customer service through a dashboard to record and manage reservations made by travelers. This tool offers a range of benefits for both agents and commercial team managers.

Benefits

For Reservation Agents

1. Efficiency in data updating: With the Reservation Manager, agents can keep reservation data up to date efficiently, ensuring that all information is accurate and readily available.
2. Real-time tracking: Agents have the ability to track their monthly goals in real-time, providing a clear view of their performance and goals to be achieved.
3. Data generation for reports: The tool provides consistent data that can be used to create performance reports, making it easier to evaluate progress and results.

For Managers, Supervisors and Directors

1. Understanding individual performance: Managers can use the Reservation Manager to better understand the performance of each agent on their team, identifying strengths and areas that need improvement.
2. Creating action plans: With a clear view of performance, managers can create action plans for both individual improvements and the team as a whole, ensuring more effective performance.
3. Monitoring negotiations: The Reservation Manager offers effective tracking of ongoing negotiations, allowing managers to stay updated on the status of reservations.
4. Strategic insights: Additionally, the tool provides strategic insights into group reservations, considering key indicators for quotes and reservations, assisting in making informed decisions.

Usage Tips

To make the most of the Reservation Manager, here are some useful tips:

1. Training and Empowerment: Ensure that your team is properly trained to use all the features of the Reservation Manager. This will guarantee efficient use of the tool.
2. Set Clear Goals: Define monthly goals and objectives for your team. The real-time tracking provided by the tool makes it easier for agents to visualize their progress toward established goals.
3. Data Analysis: Utilize the data generated by the Reservation Manager to identify trends and improvement opportunities. This will help in making more informed decisions.
4. Communication and Collaboration: Encourage communication and collaboration among agents and their teams. The Reservation Manager is a tool that can enhance teamwork.

Asksuite's Reservation Manager is a valuable tool that can optimize reservation management and enhance the performance of the commercial team in hotels. By implementing the mentioned tips and leveraging the benefits of this functionality, your team will be on the path to excellence in the hospitality industry.

Remember that we are here to support you on your journey. If you have any questions or need additional assistance, do not hesitate to contact our dedicated support team. We are committed to providing effective solutions for communication between hotels and travelers, making your travelers true ambassadors of Asksuite.

Information provided by the Reservation Manager

• History of a specific conversation;
• Overall history of reservation agents;
• Status of registered reservations;
• Recording of new reservations;
• Total value of registered reservations.

How to access the manager?

1. Access your Administrative Dashboard;

2. Go to the Live Customer Service screen;

3. Choose the customer service to be viewed;

4. Click on the calendar icon in the right-hand side menu.