Issues with saving the activation questionnaire

In this article, we're going to address a technical issue that some of our customers might encounter during the chatbot activation process: the error when trying to save the completed questionnaire. We understand the importance of providing effective solutions to ensure a smooth and successful customer experience. We'll describe the problem, its possible causes, and, most importantly, how to resolve it and avoid future difficulties.

Topics Covered

Problem Description

How to Resolve It?

How to Prevent It?

Problem Description

The activation questionnaire is a crucial step in setting up the virtual assistant for your hotel. It allows you to input text and image responses for the most common questions sent by travelers to your establishment. This information forms the knowledge base that the chatbot will use to communicate quickly and accurately with your audience.

While filling out the activation questionnaire, some users might encounter an error when trying to save the changes they've made. This situation can be caused by various technical factors. In some cases, it could be due to slight internet connection instabilities, disrupting the communication between the browser and the chatbot system.

Other times, the error might result from more complex causes, such as the system losing track of what is being saved. For instance, if you remove or update some information (like multiple items in a carousel), the system might lose track of the order in which changes are made and prevent saving, aiming to avoid overlap of important information.

Imagine the questionnaire like a puzzle, where each piece is a change you make. If you remove one piece, the system might lose connection with the other pieces (other items that need to be removed) and won't allow the action to be completed.

How to Resolve It?

Now, let's provide tips to resolve the issue of the error when saving the chatbot activation questionnaire:

a. Refresh the page with CTRL+F5: In many cases, the error might be temporary and caused by a small hiccup in page loading. Pressing CTRL+F5 (or CMD+SHIFT+R on macOS) will force the browser to reload the page and might fix the problem.

b. Clear the browser cache: The browser cache stores temporary data about the websites you visit. Sometimes, this cached data can interfere with the proper functioning of the questionnaire. To clear the cache, refer to your browser settings and select the option to clear the cache. After clearing the cache, try saving the questionnaire again.

c. Copy your responses: If an error occurs while saving, before refreshing the page or clearing the cache, to avoid losing the questions entered in the questionnaire, copy them to an external text document (like a text editor, such as Word or Notepad). This way, even if the saving fails, you'll have the information saved in a secure location.

How to Prevent It?

In addition to the troubleshooting tips, some practices can help prevent future problems while filling out the activation questionnaire:

• Ensure you have a stable internet connection while filling it out.
• Avoid taking too long between changes in the questionnaire.
• When making many changes, save in smaller steps to ensure everything is properly recorded.
• In case of persistent issues, contact our company's technical support. Our team will be ready to assist in identifying the cause of the problem and provide personalized help.