How do I figure out what I need to teach my robot?

In this guide, we'll delve into the significance of Asksuite's "Teach Robot" function and how you can leverage this tool to identify and instill new knowledge in your virtual assistant. If you're a hotelier seeking ways to enhance your chatbot's effectiveness and provide an even better experience for travelers, this article is tailored for you. Keep reading to grasp how "Teach Robot" can elevate your virtual assistant's understanding and interaction.

Covered Topics

What is the New Insights Suggestion and how does it work?

Step-by-step to review new insights suggestions

Conclusion

What is the New Insights Suggestion and how does it work?

We've implemented an algorithm to suggest new insights that will appear directly on your dashboard. These insights highlight situations where your virtual assistant needs attention to improve its understanding.

Whenever your robot converses with a traveler and doesn't comprehend a phrase, our algorithm identifies this scenario. It connects the phrase with others under similar conditions. If "didn't understand" occurrences are frequent, our Smart Algorithm transforms them into new insights.

Here's how this process works in practice:

1. Identification

Our Smart Algorithm identifies the most recurring misunderstood terms in your virtual assistant every month.

2. Transformation

The algorithm groups 5 or more similar misunderstood phrases and transforms these combined "didn't understand" instances into new insights.

3. Validation

The new insights go through our Natural Language team, who validate each one to ensure they're ready to be sent to you.

4. Notification

Once validated, the new insights appear in your Artificial Intelligence tab with a notification.

5. Publication

You then head to the Teach Robot feature, select the new insight, input a response, and publish.

In short, once a month, our Smart Algorithm analyzes conversations, groups recurring "didn't understand" cases, sends them to our language experts for validation, and then delivers them to you directly in your Asksuite admin panel under the Artificial Intelligence tab.

Step-by-step to review new insights suggestions

1. Access your Admin Dashboard.

2. Click on Teach Robot.

3. The suggestion will appear only if the AI recommendations filter is enabled. Suggestions will be highlighted in orange under the Created by field as Robot Suggestion.

4. Click on the pencil icon to the right of the insight you want to validate.

5. First, include synonyms based on the AI's suggestions shown next to the field.

6. Next, review the suggested robot phrases, and add free-form phrases if desired.

7. Another step within the insight review is inputting the response the robot should provide when triggered by that topic. The process is the same as creating a regular new insight.

8. Finally, click Save Insight and then Publish Insight to apply the new settings to the live robot.

Conclusion

Asksuite's "Teach Robot" is a potent tool for enhancing your virtual assistant's capability to understand and effectively respond to traveler questions. By identifying and teaching new knowledge, you're investing in continuous customer experience improvement. Utilize the New Insights algorithm to spot areas where your virtual assistant needs enhancement, transforming patterns of "didn't understand" into valuable insights. With the power of artificial intelligence, you're empowering your virtual assistant to provide more precise answers and deliver an exceptional traveler experience. If you need more guidance or support, our team is ready to assist you.