If you're already using Asksuite to enhance direct communication between hotels and travelers, you probably understand the importance of effective and personalized customer support. One of the powerful tools Asksuite offers to streamline this process is the Response Templates feature. In this article, we'll explore what these templates are, their benefits, and a step-by-step guide to creating and implementing response templates in your live chat support.
Topics Covered
What Are Response Templates?
Response Templates are pre-defined answers that you can create and customize for the most common questions your reservation agents typically receive from travelers. They are integrated into the "Live Chat" menu in the Asksuite Admin Panel. The main idea behind this functionality is to streamline interactions between your agents and travelers, saving time and ensuring consistent responses.
Benefits
- Efficiency in Support: Imagine a traveler asking a question that your team answers multiple times a day. With Response Templates, your agents no longer need to type the same response repeatedly. They can simply select the appropriate template and send the response within seconds. This significantly boosts productivity during business hours.
- Standardized Responses: Maintaining consistent and standardized communication is crucial for the customer experience. With Response Templates, you ensure that all responses to common questions follow a quality standard and provide accurate information.
- Simplified Training: When new team members join your support team, the availability of Response Templates simplifies the training process. They can quickly learn to use the templates to respond to frequently asked questions, reducing the learning curve.
Step-by-Step Guide
1. Access your Admin Panel;
2. Click on the Live Chat option;
3. Select the conversation you want to engage with and take over the chat;
4. Type "/" (forward slash) or click on the "speech bubble" button to open the response templates screen and choose the necessary text. In the same interface, you can send, create, edit, and delete response templates during your live chat session.
Navigation Shortcuts
You can interact with the templates using keyboard shortcuts, making this function even more convenient:
- "/" (forward slash): Opens the response template list;
- ↑ and ↓ (arrow keys): Navigate between items in the list;
- ESC: Closes the response template list;
- ENTER: Selects the chosen response template;
If you have any additional questions or need assistance setting up your Response Templates, please don't hesitate to contact our support team. We're here to help ensure that your experience with Asksuite is even more effective and satisfying for your customers.
Comments
0 comments
Please sign in to leave a comment.