How to view registered reservations?

In this guide, you will have the opportunity to discover how to access and explore the booking history in the Reservation Manager. We will show you how to obtain detailed information about each reservation, including dates, amounts, PMS codes, and identification of the agents responsible for making the reservations. This functionality plays a crucial role in tracking performance, strategic analysis, and making informed decisions in hotel reservation management.

Step by step

1. Access your Administrative Panel.

2. Go to the Live Chats screen.

3. Choose the chat to be viewed.

4. Click on the calendar icon in the right-side menu.

In this tool, you will be able to view the reservation history in two contexts:

• In this conversation: This will present the list of reservations recorded in the selected conversation. It is useful for viewing reservations recorded by other agents.
• My reservations: This will present the list of reservations recorded by the logged-in user. Use the search field to locate a reservation by code or traveler's name.