How to export the Contact list?

In this article, we will address an essential feature that puts you in control of customer service: the ability to export the contact list. By utilizing this option, you not only ensure the convenience of automated service but also enable you to manage all traveler information, gaining a broader view of how your service operates and creating more advanced analyses to generate insights and increase your conversions.

Step by Step

1. Access your Administrative Panel.

2. Navigate to the Contacts section.

3. Within the Contacts section, you will find a button to export the data. Click on this option, and the contact list will be automatically downloaded to your computer.

The downloaded file will be in xlsx format, which can be opened in spreadsheet applications such as Microsoft Excel, Google Sheets, LibreOffice Calc, and others.

Why Export the Contact List?

Exporting the contact list provides a comprehensive view of travelers who have interacted with your virtual assistant. This not only allows for detailed analysis but also provides valuable information for continuously improving the effectiveness of your service and understanding travelers' needs more accurately.

Benefits of Exporting the Contact List

1. Detailed Analysis: With access to the contact list, you can analyze traveler information in detail. This helps identify patterns, trends, and areas for improvement in service.

2. Enhanced Personalization: Contact list data allows for even greater customization of communication with travelers, addressing their specific needs.

3. Continuous Improvement: By understanding travelers' needs, you can adjust strategies and procedures to provide more efficient and personalized service.

4. Efficient Segmentation: The contact list enables segmentation of travelers based on specific criteria, making message targeting and offers more effective.

Exporting the contact list is a powerful tool that puts personalized and effective service in your hands. It not only streamlines service but also contributes to traveler satisfaction and helps boost direct bookings. By leveraging this functionality, you are better prepared to deliver exceptional service and create brand ambassadors.

Do not underestimate the value of this data in optimizing your service strategies. Be ready to analyze, customize, and continuously improve the traveler experience, building strong relationships and driving your hotel's success.