Why can't I send a message to the website chat visitor?

When using the website chat, the reservation agent may face a crucial difficulty: communication is interrupted when the visitor closes the hotel page or keeps it open for a prolonged period without interaction, leading to the automatic closure of the communication channel for that specific visitor. This scenario occurs due to the nature of browsers, which terminate communication with closed pages.

After the page closes, it becomes impossible for the booking agent to maintain contact with the visitor. In these cases, it is essential that the visitor reopens the hotel page to reactivate the chat and allow an agent to send messages.

To overcome this situation, the hotel can send an invitation to start a conversation via WhatsApp. With the Official Asksuite WhatsApp, the agent can send an active message directly to the website visitor, without depending on their return to the website. However, the hotel must have the visitor's phone number, which can be obtained through lead capture during the previous interaction. This strategy allows for more efficient and faster communication, even when the visitor is not actively browsing the hotel website. Find out more here: How to activate Lead Capture