Summary
What are Room Unavailability Reasons?
How do I activate this function?
Which channels have this function?
Why might a room be unavailable to the traveler
Why is this feature important?
What are Room Unavailability Reasons?
This function is a message sent by the robot and serves to inform the traveler of the reason why the hotel's rooms are unavailable for the specific request in the price quote.
What is the Date Suggestor?
The date suggestor works when your hotel room is unavailable due to minimum/maximum night limitations (See: What are the parameters that can cause unavailability?), or if the hotel does not have rooms available for the period selected by the traveler.
How do these features work?
For the unavailability reason message to be triggered by the robot, the traveler needs to start the quote flow; fill in the necessary information (ex: number of adults, dates, etc.), and confirm the information filled in. With this, our robot will search for available rooms, and if it is unable to find the specific request, it will send a message with the reason for unavailability.
For unavailability related to dates, our robot will activate the Date Suggestor, a function created to suggest dates that make sense for your traveler.
In the image: The traveler requested a quote for the period 05/01 to 05/02, totaling a 1-night stay, however the hotel only accepts reservations for a minimum of 2 nights.
The robot carried out the search and identified this unavailability, responding to the traveler with the reason for unavailability (Min: 2 nights) and then suggesting dates to the traveler that meet the hotel's requirements while still relevant to the previously chosen date. As seen in the image, the robot suggested the period from 05/01 to 05/03 (2 nights in total, extending the stay by 1 night), totaling 2 nights, which is within the limit configured in the engine and compatible with the date selected by the traveler.
And for unavailability related to the number of people, the robot will inform the limitations and suggest that the traveler obtain a new quote, adjusting the parameters.
How do I activate this function?
Below you can verify whether your booking engine allows this function. If the engine you use is on the list, then the function is already activated for your hotel's chatbot.
Engines with this function:
- Book Onlinenow
- Cloudbeds
- Directbook
- Hotetech
- Hsystem
- Leetsbook
- Lobbypms
- Mirai
- Net Affinity
- Nightbridge
- Novoxs
- Ominbees
- Paraty Tech
- Roiback
- Roomcloud
- Simplebooking
- Synxis
- Travelclick
- Verticalbooking
- Witbooking
Engines without this function:
- 911-Hoteles
- Avvio
- Bookassist
- Camino Real
- Desabravador
- Focomultimidia
- iBooking
- InfoTravel
- Silbeck
- Simplotel
- TodoAlojamento
- Witbooking-API
*We created a table to compare the engines and the unavailability they present. To see: click here
Which channels have this function?
This function is available for the hotel chatbot, WhatsApp, Instagram, Facebook and Google.
Why might a room be unavailable to the traveler?
There are different reasons why a hotel room may be unavailable to travelers. They may have chosen a period when the hotel is fully booked, or the information they used to fill out the quote form did not meet the parameters configured in the booking engine.
What are these parameters for?
These parameters are necessary to establish limits, be it the room capacity limit, or the minimum number of nights restriction for a reservation. This function deals with these pre-configured parameters in the booking engine.
What are the parameters that can cause unavailability?
A single engine can present up to 7 reasons for unavailability, they can be related to the number of people, or the selected dates.
Unavailability regarding dates:
- Rooms unavailable for the selected period: When the traveler chooses a period in which the hotel is fully booked.
- Minimum number of nights: When the traveler selects a lower number of nights than the minimum configured in the engine.
- Maximum number of nights: When the traveler selects a greater number of nights than the maximum configured in the engine.
Unavailability regarding number of people:
- Maximum number of adults: When a traveler selects a greater number of adults than the maximum configured in the engine.
- Minimum number of adults: When the traveler selects a lower number of adults than the minimum configured in the engine.
- Maximum number of children: When a traveler selects a greater number of children than the maximum configured in the engine.
- Maximum number of guests: When the number of adults and children exceeds the maximum number of people configured in the engine.
We organized this information in a table so that you can check the reasons given by the engine used by your hotel.
*The unavailability regarding hotel capacity is available to all hotels, therefore, it is independent of booking engines.
Why is this feature important?
When a traveler is faced with unavailability related to the limits configured on the engine, they have the possibility of obtaining a new quote. The unavailability reason message helps prevent the user from repeating the quote information with the same parameters that caused the unavailability.
Important to remember
Some engines listed may have differences between their API versions, check the differences in the table. If you have any doubts about the differences, we suggest you contact your booking engine.
The unavailability information is provided by the engines, our robot only extracts the available information.
You can also register restrictions on the number of nights and people in the platform settings.
🚨The limits configured directly on the platform prevent the traveler from requesting a quote outside these limits. The image below demonstrates the case:
🚨Be aware that these limits do not reflect the reservation engine settings.
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