Multiple unit filter on the SLA Dashboard

The SLA Dashboard is a powerful tool for managing your operation's chats.

Not familiar with the Dashboard yet? Be sure to check out the help center article for detailed usage guidelines.

How to use the multiple unit filter on the SLA Dashboard

At the top of the page, you’ll find all available filters. The unit filter is located right after the date filter.

Usage rules

• You can filter more than one hotel at a time if you have access to multiple units.
• You can select up to 20 units at once.
• By default, the filter will load the first unit on the list when you open the page.
• The listed units are those your user has permission to access.
• To switch units, select the desired ones in the filter and click "Apply filters" to load their chats.

Chat table

In the chat table, you can see which unit is providing the chat when filtering multiple units.