How to integrate my PMS with AskFlow

By connecting your PMS to AskFlow, you expand the possibilities of customized flows that you can set up, since the system provides a variety of relevant information about your customer.

See some of the data sent from the PMS to AskFlow:

• Guest's date of birth
• Who is the main guest 
• Booking status (confirmed, canceled, pending)
• Booking status (awaiting check-in, check-in completed, no show, etc.)
• Check-in date/time
• Check-out date/time
• Room type, and more...

Once integrated, you can use this information to segment flows, condition steps or even replace variables in 1:1 messages sent by AskFlow.

Are you interested, but your plan does not include integration with a PMS? Talk to your account manager or directly with our support team to learn about the other options available to you!

See how to perform the integration below.

• Desbravador 4.5
• Erbon
• Silbeck
• TOTVS
• Tô de férias
• HITS (App Systems)
• Stays
• Planne
• Opera
• Cloudbeds
• Acigrup

How to integrate with Desbravador 4.5

1. Go to the Integrations menu.

2. Click on the Desbravador 4.5 integration.

3. Click "Add connection".

4. Fill in the fields with the required information, which you can request directly from your PMS.

5. Click “Save”. 

6. Click "Add trigger".

7. Select the previously created connection.

8. Select how often AskFlow should collect data from the PMS.

9. Click “Continue”.

10. Wait for the page to load. Field mapping is done automatically, so just scroll down to the bottom of the screen and click “Save”.

11. All set, AskFlow will now fetch the mapped fields directly from the PMS periodically. Remember to adjust the flows in the editor to use the new data collected, identified by the prefix “PMS -”.😉

Note: See the data that Desbravador provides to AskFlow:

• Guest name
• Guest phone number
• Guest email
• Guest date of birth
• If the contact is the guest under whom the reservation is named
• Reservation status at the time of inquiry, e.g., awaiting check-in, check-in completed, awaiting check-out, check-out completed, i.e., real-time updated information about the guest's stay
• Expected departure date of the guest
• Number of days of the guest's stay
• Room number where the guest will be staying
• Type of room where the guest will be staying
• Guest’s city
• Guest’s state (UF)
• Reservation source, e.g., booking, trivago, e-commerce, direct, etc.

How to integrate with Erbon

1. Go to the Integrations menu.

2. Click on the Erbon integration.

3. Click "Add connection".

4. Fill in the fields with the required information, which you can request directly from your PMS.

5. Click “Save”. 

6. Click "Add trigger".

7. Select the previously created connection.

8. Select how often AskFlow should collect data from the PMS.

9. Click “Continue”. 

10. Wait for the page to load. Field mapping is done automatically, so just scroll down to the bottom of the screen and click “Save”.

11. All set, AskFlow will now fetch the mapped fields directly from the PMS periodically. Remember to adjust the flows in the editor to use the new data collected, identified by the prefix “PMS -”.😉

Note: See the data that Erbon provides to AskFlow:

• Guest name
• Guest phone number
• Guest email
• Guest date of birth
• If the contact is the guest under whom the reservation is named
• Reservation code
• Reservation status, e.g., confirmed, canceled
• Reservation status at the time of inquiry, e.g., awaiting check-in, check-in completed, awaiting check-out, check-out completed, i.e., real-time updated information about the guest's stay
• Expected check-in date of the guest
• Expected check-out date of the guest
• Number of days of the guest's stay
• Total reservation amount for the guest
• Room number where the guest will be staying
• Type of room where the guest will be staying
• Guest’s city
• Guest’s state (UF)
• Guest’s country

How to integrate with Silbeck

1. Go to the Integrations menu. 

2. Click on the Silbeck integration.

3. Click "Add connection".

4. Fill in the fields with the required information, which you can request directly from your PMS.

5. Click “Save”.  

6. Click "Add trigger".

7. Select the previously created connection.

8. Select how often AskFlow should collect data from the PMS.

9. Click “Continue”.  

10. Wait for the page to load. Field mapping is done automatically, so just scroll down to the bottom of the screen and click “Save”.

11. All set, AskFlow will now fetch the mapped fields directly from the PMS periodically. Remember to adjust the flows in the editor to use the new data collected, identified by the prefix “PMS -”.😉

Note: See the data that Silbeck provides to AskFlow:

• Guest name
• Guest phone number
• Guest email
• Guest date of birth
• Reservation code
• Reservation status, e.g., confirmed, canceled
• Reservation status at the time of inquiry, e.g., awaiting check-in, check-in completed, awaiting check-out, check-out completed, i.e., real-time updated information about the guest's stay
• Expected check-in date of the guest
• Expected check-out date of the guest
• Total reservation amount for the guest
• Room number where the guest will be staying
• Number of adults in the reservation
• Number of children in the reservation
• Total guests in the reservation

How to integrate with TOTVS

1. Go to the Integrations menu.

2. Click on the TOTVS integration.

3. Click "Add connection".

4. Fill in the fields with the required information, which you can request directly from your PMS.

5. Click “Save”.  

6. Click "Add trigger".

7. Select the previously created connection.

8. Select how often AskFlow should collect data from the PMS.

9. Click “Continue”.  

10. Wait for the page to load. Field mapping is done automatically, so just scroll down to the bottom of the screen and click “Save”.

11. All set, AskFlow will now fetch the mapped fields directly from the PMS periodically. Remember to adjust the flows in the editor to use the new data collected, identified by the prefix “PMS -”.😉

Note: See the data that TOTVS provides to AskFlow:

• Guest name
• Guest phone number
• Guest email
• Guest date of birth
• If the contact is the guest under whom the reservation is named
• Reservation code
• Reservation status, e.g., confirmed, canceled
• Reservation status at the time of inquiry, e.g., awaiting check-in, check-in completed, awaiting check-out, check-out completed, i.e., real-time updated information about the guest's stay
• Expected check-in date of the guest
• Expected check-out date of the guest
• Number of days of the guest's stay
• Type of room where the guest will be staying
• Guest’s city
• Guest’s state (UF)

How to integrate with Tô de Férias

1. Go to the Integrations menu. 

2. Click on the Tô de Férias integration

3. Click "Add connection".

4. Fill in the fields with the required information, which you can request directly from your PMS.

5. Click “Save”.  

6. Click "Add trigger".

7. Select the previously created connection.

8. Select how often AskFlow should collect data from the PMS.

9. Click “Continue”.  

10. Wait for the page to load. Field mapping is done automatically, so just scroll down to the bottom of the screen and click “Save”.

11. All set, AskFlow will now fetch the mapped fields directly from the PMS periodically. Remember to adjust the flows in the editor to use the new data collected, identified by the prefix “PMS -”.😉

Note: See the data that Tô de Férias provides to AskFlow:

• Guest name
• Guest phone number
• Guest email
• If the contact is the guest under whom the reservation is named
• Reservation status, e.g., confirmed, canceled
• Reservation status at the time of inquiry, e.g., awaiting check-in, check-in completed, awaiting check-out, check-out completed, i.e., real-time updated information about the guest's stay
• Expected check-in date of the guest
• Expected check-out date of the guest
• Number of days of the guest's stay
• Room number where the guest will be staying
• Type of room where the guest will be staying

How to integrate with HITS (App Systems)

1. Go to the Integrations menu.

2. Click on the HITS integration.

3. Click "Add connection".

4. Fill in the fields with the required information, which you can request directly from your PMS.

5. Click “Save”.  

6. Click "Add trigger".

7. Select the previously created connection.

8. Select how often AskFlow should collect data from the PMS.

9. Click “Continue”.  

10. Wait for the page to load. Field mapping is done automatically, so just scroll down to the bottom of the screen and click “Save”.

11. All set, AskFlow will now fetch the mapped fields directly from the PMS periodically. Remember to adjust the flows in the editor to use the new data collected, identified by the prefix “PMS -”.😉

Note: See the data that Hits provides to AskFlow:

• Guest name
• Guest phone number
• Guest email
• If the contact is the guest under whom the reservation is named
• Reservation code
• Reservation status, e.g., confirmed, canceled
• Reservation status at the time of inquiry, e.g., awaiting check-in, check-in completed, awaiting check-out, check-out completed, i.e., real-time updated information about the guest's stay
• Expected check-in date of the guest
• Expected check-out date of the guest
• Number of days of the guest's stay
• Total reservation amount for the guest
• Room number where the guest will be staying
• Type of room where the guest will be staying
• Total guests in the reservation
• Guest’s city
• Guest’s state (UF)
• Guest’s country
• Reservation source, e.g., booking, trivago, e-commerce, direct, etc.

How to integrate with Stays

1. Go to the Integrations menu.

2. Click on the Stays integration.

3. Click "Add connection".

4. Fill in the fields with the required information, which you can request directly from your PMS.

Attention: the domain cannot have a trailing slash (/), example:
Correct: https://example.stays.com.br
Incorrect: https://example.stays.com.br/

5. Click “Save”.  

6. Click "Add trigger".

7. Select the previously created connection.

8. Select how often AskFlow should collect data from the PMS.

9. Click “Continue”. 

10. Wait for the page to load. Field mapping is done automatically, so just scroll down to the bottom of the screen and click “Save”.

11. All set, AskFlow will now fetch the mapped fields directly from the PMS periodically. Remember to adjust the flows in the editor to use the new data collected, identified by the prefix “PMS -”.😉

Note: See the data that Stays provides to AskFlow:

• Guest name
• Guest phone number
• Guest email
• If the contact is the guest under whom the reservation is named
• Reservation code
• Reservation status, e.g., confirmed, canceled
• Reservation status at the time of inquiry, e.g., awaiting check-in, check-in completed, awaiting check-out, check-out completed, i.e., real-time updated information about the guest's stay
• Expected check-in date of the guest
• Expected check-out date of the guest
• Number of days of the guest's stay
• Total reservation amount for the guest
• Room number where the guest will be staying
• Type of room where the guest will be staying
• Number of adults in the reservation
• Number of children in the reservation
• Total guests in the reservation
• Reservation source, e.g., booking, trivago, e-commerce, direct, etc.
  
  

How to integrate with Planne

1. Access the Integrations menu.
   
   
   
   
2. Click on the Planne integration.
   
   
   
   
3. Click on "Add Connection."
   
   
   
   
4. Fill in the fields with the requested information, which you can get directly from your PMS.
   
   
   
   
5. Click on "Save."
   
   
   
   
6. Next, click on "Add Trigger."
   
   
   
   
7. Select the connection that was previously created.
   
   
   
   
8. Set the frequency for AskFlow to fetch data from the PMS.
   
   
   
   
9. Click on "Continue."
   
   
   
   
10. Wait for the page to load. The field mapping is done automatically, so scroll to the bottom and click "Save."
    
    
    
    
11. AskFlow will now retrieve the mapped fields directly from the PMS at regular intervals. Don’t forget to adjust the flows in the editor to use the newly collected data, identified by the prefix “PMS -.” 😉
    
    
    
    

Note: See the data that Planne provides to AskFlow:

• Guest name
• Guest phone number
• Guest email
• Guest date of birth
• Reservation code
• Reservation status, e.g., confirmed, canceled
• Reservation status at the time of inquiry, e.g., awaiting check-in, check-in completed, awaiting check-out, check-out completed, i.e., real-time updated information about the guest's stay
• Expected check-in date of the guest
• Expected check-out date of the guest
• Total reservation amount for the guest
• Reservation source, e.g., booking, trivago, e-commerce, direct, etc.

How to integrate with Opera by Oracle

1. Access the Integrations menu.
   
   
   
   
2. Click on the Opera by Oracle integration.
   
   
   
   
3. Click on "Add Connection."
   
   
   
   
4. Fill in the fields with the requested information, which you can get directly from your PMS.
   
   
   
   
5. Click on "Save."
   
   
   
   
6. Next, click on "Add Trigger."
   
   
   
   
7. Select the connection that was previously created.
   
   
   
   
8. Set the frequency for AskFlow to fetch data from the PMS.
   
   
   
   
9. Click on "Continue."
   
   
   
   
10. Wait for the page to load. The field mapping is done automatically, so scroll to the bottom and click "Save."
    
    
    
    
11. AskFlow will now retrieve the mapped fields directly from the PMS at regular intervals. Don’t forget to adjust the flows in the editor to use the newly collected data, identified by the prefix “PMS -.” 😉
    
    
    
    

Note: See the data that Opera by Oracle provides to AskFlow:

• Guest name
• Guest phone number
• Guest email
• If the contact is the guest under whom the reservation is named
• Reservation code
• Reservation status, e.g., confirmed, canceled
• Reservation status at the time of inquiry, e.g., awaiting check-in, check-in completed, awaiting check-out, check-out completed, i.e., real-time updated information about the guest's stay
• Expected check-in date of the guest
• Expected check-out date of the guest
• Number of days of the guest's stay
• Total reservation amount for the guest
• Room number where the guest will be staying
• Type of room where the guest will be staying
• Number of adults in the reservation
• Number of children in the reservation
• Total guests in the reservation

How to integrate with Cloudbeds

1. Access the Integrations menu.
   
   
   
   
2. Click on the Cloudbeds integration.
   
   
   
   
3. Click on "Add Connection."
   
   
   
   
4. Then, click on "Connect."
   
   
   
   
5. You will be redirected to the Cloudbeds website to log in with your account. After confirming the connection, return to the AskFlow tab and click "Save."
   
   
   
   
6. Next, click on "Add Trigger."
   
   
   
   
7. Select the connection that was previously created.
   
   
   
   
8. Set the frequency for AskFlow to fetch data from the PMS.
   
   
   
   
9. Click on "Continue."
   
   
   
   
10. Wait for the page to load. The field mapping is done automatically, so scroll to the bottom and click "Save."
    
    
    
    
11. AskFlow will now retrieve the mapped fields directly from the PMS at regular intervals. Don’t forget to adjust the flows in the editor to use the newly collected data, identified by the prefix “PMS -.” 😉
    
    

Note: See the data that Cloudbeds provides to AskFlow:

• Guest name
• Guest phone number
• Guest email
• Guest date of birth
• If the contact is the guest under whom the reservation is named
• Reservation code
• Reservation status, e.g., confirmed, canceled
• Reservation status at the time of inquiry, e.g., awaiting check-in, check-in completed, awaiting check-out, check-out completed, i.e., real-time updated information about the guest's stay
• Expected check-in date of the guest
• Expected check-out date of the guest
• Number of days of the guest's stay
• Total reservation amount for the guest
• Room number where the guest will be staying
• Type of room where the guest will be staying
• Number of adults in the reservation
• Number of children in the reservation
• Total guests in the reservation
• Guest’s city
• Guest’s state (UF)
• Guest’s country
• Reservation source, e.g., booking, trivago, e-commerce, direct, etc.

How to integrate with Acigrup

1. Access the Integrations menu.
   
   
   
   
2. Click on the Acigrup integration.
   
   
   
   
3. Click on "Add Connection."
   
   
   
   
4. Name your connection.
   
   
   
   
5. Click on "Save."
   
   
   
   
6. Next, click on "Add Webhook."
   
   
   
   
7. Select the first event from the "Event" list.
   
   
   
   
8. Select the connection that was previously created.
   
   
   
   
9. Click on "Continue."
   
   
   
   
10. Wait for the page to load. The field mapping is done automatically, so scroll to the bottom and click "Save."
    
    
    
    
11. Repeat steps 6 through 10 for each event in the list until all have been added as available webhooks.
    
    
    
    
12. AskFlow will now receive the mapped fields directly from the PMS. Don’t forget to adjust the flows in the editor to use the newly collected data, identified by the prefix “PMS -.” 😉

Note: See the data that Acigrup provides to AskFlow:

• Guest name
• Guest phone number
• Guest email
• If the contact is the guest under whom the reservation is named
• Reservation code
• Reservation status, e.g., confirmed, canceled
• Reservation status at the time of inquiry, e.g., awaiting check-in, check-in completed, awaiting check-out, check-out completed, i.e., real-time updated information about the guest's stay
• Expected check-in date of the guest
• Expected check-out date of the guest
• Number of days of the guest's stay
• Total reservation amount for the guest
• Room number where the guest will be staying
• Number of adults in the reservation
• Number of children in the reservation
• Total guests in the reservation

Didn't find your PMS here? Don't worry! We're always updating the list of available integrations. Schedule an AskFlow demo now and learn the process in detail.