The “Search WhatsApp Response” action identifies a traveler’s reply to a quick reply template and uses that data to guide the next steps in the workflow.
Example Use Cases
- Sales Follow-Up Workflow
- Create a message template with quick reply buttons like “I want the coupon” and “Not interested.”
- Based on the traveler’s response, the workflow can:
- Send a WhatsApp message with a promotional code if they choose “I want the coupon.”
- End the workflow or send a different message if they select the other option or don’t respond.
- Check-Out Workflow
- Ask about their stay experience with quick reply buttons for positive or negative feedback.
- Based on their reply:
- Send a link to leave a TripAdvisor review.
- Request feedback or redirect to a human agent.
Steps to Set Up the Action
- Create a Quick Reply Template
Ensure the template is approved before using it in a workflow (see how here). - Access AskFlow
3. Go to the “Workflows” menu.
4. Edit an existing workflow or click “Add Workflow” to create a new one.
5. Name the new workflow and click “Create workflow”
6. In the “Initial Condition/Start” block, set up entry conditions and save.
7. Add pre-message steps like a “Wait Time” block to set timing. Note: Ensure all blocks are connected.
8. Drag the “Take Action” block into the workflow. Select “Asksuite” > WhatsApp connection > Send Active Message. ⭐Tip: Rename the block to easily identify it in the workflow.
9. Select the quick reply template and add a label. Note: Enable “Stop robot” to prevent interference, then save.
10. Next, drag the “Wait time” block and enable the “Set additional time” option, configuring how long AskFlow should wait to check the traveler’s response. ⭐Tip: Rename the block to easily identify it in the workflow.
11. Then, drag another “Take action” block and select the “Asksuite” integration > the connection (same as selected in the previous block) > and the “Search WhatsApp response” action.
12. Then, scroll down to the “Transmission List ID” field and select the option that starts with the name of the block where the quick reply message is sent followed by “- Transmission List ID”.
13. In the “From” field, select the option named after the message block followed by “- Execution Date.” This ensures that the response will be retrieved from the moment the template was sent. When finished, save the block.
14. Finally, add a “Condition” block. Select the field named after the block that checks the traveler’s response, followed by “- Answer”. ⭐Tip: Rename the block to easily identify it in the workflow.
15. Select the “Equal” condition and in “Data” insert the exact same text that was used in the quick reply button. When finished, save the block.
Note: If there is more than one button option, you must add new condition blocks to direct the workflow according to each of the possible answers.
16. All set! Now just set up the paths that the workflow should follow if it is “True”, that is, if the traveler’s response was the same as that text, or “False”, if it was different. Learn how each block of the workflow editor works here.
17. When you finish building the workflow, enable it and click “Save”.
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