AskFlow is a highly customizable solution tailored to meet your business needs and adapt to your sales strategy. This article provides an overview of the standard workflows offered and explains how to make the most of each one.
- Reservation Confirmation Workflow
When a reservation is confirmed, AskFlow automatically sends a message to the traveler. This allows the hotel to:
- Collect feedback on the service
- Provide important information about the stay
- Offer additional packages
This workflow not only enhances the traveler's experience but also optimizes your sales strategy. By default, the message is sent 1 day after confirmation, but you can adjust the timing to better suit your audience.
For additional configurations and setup instructions, refer to this article.
- Sales Follow-Up Workflow
If travelers are requesting quotes but not finalizing reservations, the sales follow-up workflow can help. AskFlow can be configured to:
- Send an automatic message when a traveler requests a quote or clicks “Book Now.”
- Open a 24-hour WhatsApp chat window if the traveler responds, giving the agent an opportunity to finalize the sale.
You can customize:
- The timing of the follow-up message after a quote or click
- Whether further follow-ups are required to align with your strategy
Learn more about activating and configuring this workflow in this article.
- Unavailability Follow-Up Workflow
If a traveler searches for a date but doesn’t find availability, AskFlow can send a follow-up message to recover the sale. If the traveler responds, a 24-hour WhatsApp chat window opens, allowing the agent to convert the lead into a reservation.
Similar to sales follow-ups, you can define when AskFlow should send the follow-up message after the initial unavailability.
Find out more about this workflow here.
- Pre-Check-In and Post-Check-Out Workflows
These workflows help you engage with travelers before their arrival and after their departure:
Pre-Check-In:
Customize messages to be sent at a specific time before check-in. For example:
- Include a link to the pre-check-in form.
- Promote additional services like restaurant reservations or tours.
- Adjust the timing to align with your hotel’s strategy.
Post-Check-Out:
Send a message after the guest’s stay to:
- Collect feedback.
- Build stronger relationships with travelers.
Both workflows are highly customizable in terms of timing and content.
Learn more about the pre-check-in workflow and the post-check-out workflow.
- Check-In and Check-Out Message Workflow
Strengthen your connection with guests during their stay by:
- Sending a welcome message after check-in.
- Sending a thank-you message after check-out.
- Including prompts for feedback or questions about their stay.
You can also set up workflows for either check-in or check-out messages individually.
Discover the benefits other guests have experienced with AskFlow on our blog.
By leveraging these standard workflows, you can enhance guest experiences, optimize sales, and build lasting relationships with travelers.
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