What are Conversation shortcuts?

Conversation Shortcuts are a powerful and versatile tool in our hospitality chatbot. They enable you to direct your customers to specific points in the conversation with the robot, making interactions faster, more efficient, and personalized. In this article, we will explore how conversation shortcuts work and how they can be used to enhance the user experience in your hospitality business

Topics

How do Conversation Shortcuts work?

Usage Tips

Steps

How do Conversation Shortcuts work?

Conversation Shortcuts are shareable links that direct your customers to specific contexts within your virtual assistant. Instead of starting the conversation from the well-known initial menu, anyone can access a specific response or menu within the robot.

For instance, let's say you're running a campaign to promote a Christmas package at your hotel through social media posts. Previously, when promoting your chatbot, travelers would access the general initial menu, which contains information beyond the promotion. However, with conversation shortcuts, you can provide a direct link to that specific part of the conversation.

You can share these links in WhatsApp chats, Instagram, or any other messaging app. Additionally, you can include them in campaigns on your website or Facebook by adding the link to buttons or within the text body. You can even send them via email! The idea is to make your interactions and promotions faster, more direct, and secure!

Below are some examples of direct links with ideas for you to share with your guests through your chatbot:

• Direct link for an automatic quote 
• Direct link for the "Attractions" tab

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💡 Tip: Did you know that you can also share your chatbot from the beginning of the conversation, so that the user can have the complete experience with your little robot? Click here to find out more. 😉

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Usage Tips

1. Sharing on Social Media: Imagine you want to promote a special accommodation offer at your hotel. You can create a Conversation Shortcut that directly leads to a menu with details about the offer, including prices, available dates, and exclusive benefits. Subsequently, share this link on your social media platforms so interested individuals can access all relevant information quickly and conveniently.

2. Personalized Email Responses: In response to a customer planning a stay, you can send an email with a Conversation Shortcut that directs them to information about the check-in and check-out process, room services, meals, and activities available at the hotel. This enhances the customer experience and eliminates the need to search for this information manually.

3. Quick Support via WhatsApp: If a customer has a specific question, you can send them a Conversation Shortcut link that directly leads to the relevant answer. This saves time for the customer and optimizes the efficiency of customer support.

Steps

In the questionnaire tab:

1. Access your Administrative Panel;
2. Click on the "Questionnaire" tab on the left side of the page;
3. Choose a chatbot response and click on the sharing icon indicated below
   
   
   
   
   
4. A summary of the functionality will be shown, and then you can set up a robot opening message for when the traveler accesses that point in the dialogue;
   
   
   
   
   
5. After setting up the greeting, you will have the link.
   Click "Copy Link" and then "Save and return."

All set! Now you can use it as you wish, on social media, in promotional emails, or any other digital channel. 🤩

In Askstore:

1. Access your Administrative Panel;
2. Click on the "Askstore" option on the left side of the page;
3. Click on one of the installed applications on your chatbot;
4. Click the "Generate link" button;
   
   
5. Now write the greeting message and share as you wish!😉