How to track customer service across multiple companies on the dashboard?

If you're responsible for managing multiple establishments and looking for an efficient solution to track and monitor real-time customer service, you've come to the right place. In this article, we'll introduce you to a feature in Live Support, a tool that allows you to manage all customer interactions across your hotels in an integrated and practical way. Get ready to optimize your management and take your customers' experience to the next level!

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How does it work?

Step-by-step guide

How does it work?

With the Live Support feature from Asksuite, you'll have the convenience of viewing and monitoring the history and real-time customer interactions of your chatbots across multiple companies, all on a single page. This innovative feature allows you to efficiently manage multiple establishments, eliminating the need to switch between different interfaces or open multiple tabs in your browser. With just a few clicks, you can select and track the interactions of chatbots across all the companies you manage, simplifying and streamlining customer support in your Reservations Center. This seamless integration between Asksuite's Live Support Dashboard and your digital assistant will provide you with a comprehensive and unified view of all customer interactions, ensuring an enhanced experience for your clients.

As a result, you can enjoy more effective management and focus your efforts on delivering quality service, without wasting time switching between different systems. Get ready to maximize the productivity and performance of your customer service team while delighting your customers with personalized and efficient support.

Step-by-step guide

1. Access your Admin Dashboard;
2. Go to the Live Support screen;
3. On the support screen, simply click on the Select a company option, where you can:
    
   • Click on All companies to load conversations from all of them together, or
   • Click on one or more company options to load conversations specific to them.

When a group of companies is selected on the Live Support dashboard, conversations will be identified as follows:

• In the list of support interactions on the left side of the dashboard.
• By the company name displayed at the top of each interaction.
• By the customer's name (if provided) or the term Traveler.