How to pause the chatbot's service on the website?

You'd like to watch and intervene in the chatbot's customer service on the website? Don't worry, check out the step-by-step below!

In order to view the chat history and intervene in the conversations that take place directly on your website's chatbot, you need to go to our administration panel. There, you can manage the activities from all your customer service channels, this way it's possible to monitor all the conversations in real time.

Beyond that, you can register more than one user, so that each can access the conversations from different computers or smartphones.

How to find and intervene in the conversations?

1. Access your administration panel here;
2. Click on "Live Chats";
   
3. Choose the conversation you desire to take over and click on "To take control of the chat, click here";
   
   
   
4. Once you do that, a notification will appear on the screen, telling you that despite the chatbot being paused on this chat, it's still active on the other ones and will continue to talk to your customers. Click on "Yes";
   
   
   
5. Done! Your robot is quiet so you can talk to your customer at will.
   
   

What if I want to reactivate my robot on a chat in which it's paused?

1. To reactivate your chatbot on a specific conversation through Asksuite's Administration Panel, you have to click on the green button on the upper right corner of the screen;
   
   
   

PS: Our system does not allow a user to reactivate the chatbot on a chat that another user has intervened in. Because of this, it's necessary that the robot is reactivated by the same user that paused it.

❤️ Any further questions? Just talk to our support team! ❤️