Fluent communication between hotels and travelers is an essential ingredient for creating truly suitable and memorable experiences. In this context, we offer the functionality of email requests, used by travelers through the virtual assistant for more specific and personalized assistance. In this article, we will delve into how the status of these email requests works, unveiling how they can enhance the quality of the customer service experience.
What are email requests?
Your virtual assistant has the functionality to send messages in specific contexts directly via email to your customer service team so that travelers can receive information and address more specific demands.
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🔍 Note: You can edit the email addresses responsible for receiving these requests on the form screen, in the Settings option of your Administrative Panel.
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The most common demands sent via the form include:
- General inquiries;
- Group quotations;
- Reservation confirmation;
- Reservation changes;
- Request for an invoice;
- Among others.
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💡Tip: It's also possible to include or exclude fields from the requests on the Form screen, in the Settings option of your Administrative Panel.
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Tracking Spreadsheet
Tracking and managing email requests are essential for efficient and personalized customer service for travelers looking to stay at your hotel. Asksuite provides a spreadsheet, available through the Administrative Panel, which gathers detailed information about each request sent through your robot. In this spreadsheet, you will find data such as the date of submission, sender and recipient emails, the origin platform of the robot's assistance, the type of request, email delivery status, and even the content filled out by the traveler.
To access it, simply navigate to the Requests tab on the left menu of your Administrative Panel.
Request Delivery Status
The delivery statuses indicate the progress of email requests and provide valuable insights into the service process. In the tracking spreadsheet, the "Delivery Status" column plays a crucial role:
- Delivered: Indicates that the email was successfully delivered to the address registered by the customer in the questionnaire. It is a positive sign that communication is flowing.
- Opened: Shows that the email was opened by the recipient. This status confirms that the message was viewed, increasing the likelihood of a response.
- Registered: This status occurs when the request is recorded in the system, but there was an issue with sending it to the recipient. In many cases, this problem is temporary and can be resolved simply by waiting a bit and refreshing the page.
- Failed: When an error occurs in sending the email, the "Failed" status is displayed. If you encounter this situation, you can contact our support team, providing details about the error presented in the message.
Practical Tips and Benefits
To make the most of the email request functionality, consider the following tips:
- Use the request tracking spreadsheet to maintain an organized record of all email interactions.
- Regularly monitor delivery statuses to ensure that emails are being delivered and opened as expected.
- In case of failures, contact support for a quick and effective resolution.
Conclusion
Asksuite's email request functionality is a powerful tool for optimizing communication with travelers. By understanding how delivery statuses work, you can ensure that interactions remain personalized, effective, and transform each traveler interaction into an opportunity to create exceptional experiences.
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