Email Requests: What are they?

With your chatbot, you already know that your customers can get instant information about services, schedules, amenities, and other frequently asked questions. It is available 24/7 to meet your needs anytime, allowing you to save time and avoid waiting on phone queues.

However, we understand that some requests require special attention and direct contact. For these more specific cases, we offer email request forms within your robot that direct traveler's inquiries to your specialized teams. This way, your business can handle issues such as cancellations, booking confirmations, invoice requests, and other personalized needs more efficiently and directly.

In this article, we will explore in detail how your potential guest can use the email form for more specific requests and how you will utilize the received information to assist with your service.

Topics Covered

What is it?
How does it work?
How to set up the forms?
Where to find the forms?

What is it?

Our goal is to provide a hassle-free hosting experience, ensuring that traveler's requests are addressed quickly and effectively. By using our chatbot and taking advantage of the email request option, they will have access to a comprehensive service that combines convenience and personalized assistance.

To achieve this, your chatbot has the functionality to send messages directly via email to your customer service team in specific demands. This allows travelers to step out of the context of automated responses and receive more personalized information to address their needs directly through the chatbot.

The most common demands that are sent via the form include:

• General inquiries
• Booking confirmations
• Changes to reservations
• Invoice requests
• And more

How does it work?

In the conversation, the forms appear like this for travelers:

How to set up the forms?

All the forms for standard and frequently requested inquiries are already configured in your robot. You can edit them directly through the admin panel and set up the recipient email addresses for your company. For more information, please access our article on How to edit the forms?

Where to find the forms?

All the forms will be automatically sent to the email addresses configured in your robot. However, you can view a history of all the submitted information within our platform. To view them, simply access your admin panel and click on Requests in the left menu of the screen.

On the page that opens, the forms will be grouped with the following information:

• Date of submission
• Sender (email address)
• Recipient (email address)
• Platform: how the traveler accessed the robot to submit the form
• Request: type of request submitted
• Status: information about the status of form submission/receipt. Whether there was a failure, if it was delivered, if it was opened, etc. For more information, please refer to our article that delves deeper into this topic here.
• What was sent: record of the form with the traveler's responses.

Within this panel, you can also filter this data by period and export it to a spreadsheet document. For more information on how to export all the forms, click here.