How to activate push notifications on your browser?

You've activated notifications on your Asksuite administration panel but nothing is showing up on your internet browser? We'll help you solve that on the article below. 😉

What are push notification?

These are alerts which notify users of a determined service when there's relevant content or new messages received. These messages are sent via websites or apps, showing up on your screen on mobile or desktop.

How do Asksuite's Live Chat push notifications work?

Our goal is to  inform you and your reservations center every time a new chat is started a customer requests a quotation or a human agent to chat with. This means that when these situations take place, a notification will show up on your browser with a visual and sound alerts.

See how these notifications can be configured by clicking here.

I've already activated my notifications on Asksuite, but nothing is showing up.

Our push notifications are supported by Google Chrome 32 + Firefox 22+, Safari6+,Edge and Opera 25+. If you're not receiving them, make sure they're not being blocked by your browser settings. 😉

Take a look on how to find the settings on your browser:

Google Chrome

• Navigate to chrome://settings/content/notifications in your Chrome browser.
• Under the Allow section, click Add.
• Enter admin.asksuite.com in the Site field.
• Click Add.

Firefox

• Click the hamburger menu (three horizontal lines) and select Preferences. 
• In the left sidebar menu, click Content. 
• Click Choose next to Notifications.
• Ensure that admin.asksuite.com is set to Allow.

Safari

• With your Safari window open, click Safari in the menu bar, then select Preferences.
• Click the Notifications tab.
• Ensure that admin.asksuite.com is set to Allow. If not, select the Allow websites to ask permission to send push notifications checkbox.

Edge

• Click the three dots, then select Settings > View Advanced Settings. 
• Under Notifications, click Manage, then click to toggle the switch to on for admin.asksuite.com.

Opera

• Navigate to Settings > Preferences, then open the Websites tab.
• In the Notifications section click Manage Exceptions and ensure admin.asksuite.com is set to Allow.

Internet Explorer

Internet Explorer does not support push notifications.

⚡️ If you still have questions, click here, to get in touch directly with our Tech Support team. ⚡️