Direct and personalized communication with your travelers is essential to create memorable experiences. One way to add a personal touch to your interaction with guests is through the interaction between agents and travelers in the Asksuite Live Chat. In this article, we will explore the step-by-step process of adding your photo to the Live Chat profile, making each conversation more humanized and personalized. The goal is to function like any social network today. You open your profile and add a photo to identify yourself.
Benefits
Adding a profile picture to your Live Chat is not just a matter of aesthetics; it's a smart strategy that offers several benefits to agents. Here are some reasons to upload your photo today:
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Better organized live chats: Now you can track who is taking care of each traveler in a practical and visual way. This significantly improves the monitoring of all interactions and sales, allowing for more effective management of communication with guests.
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Better performance in handling interactions: Have you ever come across an ongoing conversation and weren't sure who was in charge? With the profile picture visible in the conversation menu, it becomes clearer which interactions have already been addressed and which are available for you. This simplifies collaboration and avoids confusion.
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Engagement with travelers: Nothing beats the feeling of knowing who you're talking to. Adding a photo to your profile allows you to get even closer to your customers, humanizing communication and building stronger connections.
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More sales: With more personal and engaging customer service, you have the potential to increase the number of direct bookings. Engaged customers are more likely to trust your recommendations and close deals.
In summary, adding a profile picture not only makes your Live Chat visually appealing but also makes it more efficient, engaging, and profitable.
Step by step
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Access your Administrative Panel and click on the user icon in the upper right corner of the interface;
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Click on Change Avatar Image;
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Click on Choose File to select your profile picture;
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After selecting the picture, simply click Save.
The photos will identify the agents assigned to each interaction in the live chat conversation list, as shown in the image below:
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💡Tip: Hovering your mouse over the photo allows you to view the name of the agent.
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