How to pause the chatbot's service on Facebook?

There are two ways to interrupt the bot's service on Facebook!

Through Asksuite's Panel

In order to view the chat history and intervene in the conversations that take place directly on your business' Facebook page, you need to go to our administration panel. There, you can manage the activities from all your customer service channels, this way it's possible to monitor all the conversations in real time.

Beyond that, you can register more than one user, so that each can access the conversations from different computers or smartphones.

How to find and intervene in the conversations?

1. Access your administration panel here;
2. Click on ""Live Chats"";

3. Choose the conversation you desire to take over and click on ""To take control of the chat, click here"";

4. Once you do that, a notification will appear on the screen, telling you that despite the chatbot being paused on this chat, it's still active on the other ones and will continue to talk to your customers. Click on ""Yes"";

5. Done! Your robot is quiet so you can talk to your customer at will.

What if I want to reactivate my robot on a chat in which it's paused?

1. To reactivate your chatbot on a specific conversation through Asksuite's Administration Panel, you have to click on the green button on the upper right corner of the screen;

PS: Our system does not allow a user to reactivate the chatbot on a chat that another user has intervened in. Because of this, it's necessary that the robot is reactivated by the same user that paused it.

Through Facebook's inbox

The second way you can intervene on your chatbot's service is through your own Facebook inbox.

1. Access the hotel's Facebook page administrator account;
2. Go to ""Inbox"";

3. Choose the conversation you desire to take over and send the command ""parar atendimento"" as an answer to the user;

4. Immediately the chatbot will send a message to the traveler, warning him that a human agent is taking over the conversation;

5. Done, now you can perform your customer service however you desire. 😁

And how do I reactivate the chatbot?

1. Write on the same conversation the command ""continuar atendimento"". Your chatbot will send another notification that automatic service was reactivated and will continue replying to the following interactions your customer sends;

2. After you reactivate the chatbot, the next message the customer sends will be answered by our automatic messages. 😜

❤️ Any further questions? Just talk to our support team! ❤️

You can always count on us! 😘