How can I add buttons to the robot carousels?

Topics

What are carousels in a chatbot?

How to edit a carousel?

How to add buttons?

Benefits

Steps

What are carousels in a chatbot?

Carousels available in a chatbot are features that allow the display of multiple options or information in an organized and interactive manner. A carousel is essentially a gallery of cards, where each card represents a distinct item, such as products, services, articles, or any other relevant information. These cards are displayed in a horizontal sequence, allowing users to navigate between them by swiping or clicking on navigation buttons. Carousels are an efficient way to present a variety of content in a limited space, providing users with a more engaging and visually appealing experience. With carousels available in the chatbot, users can easily and intuitively explore and interact with different options, making the conversational experience more dynamic and effective.

How to edit a carousel?

Within the response questionnaire of your chatbot, there are some configured with a carousel. In them, you can add cards with the following information:

Title Subtitle Text Image

To edit them, simply follow these steps:

Access your Administrative Panel. Click on Questionnaire. Choose one of the responses that is configured as a carousel. Edit the desired text fields, and if you want to add an image, click on Upload. To create new cards, simply click on the orange Add item button.

How to add buttons?

In addition to text and visual information, you can also add buttons to each card of the carousel so that users can be redirected to external pages outside the chatbot.

This means that you can direct travelers to any website you want, from pages with more details about the services presented in the chatbot to pages for viewing prices and making purchases.

Benefits:

• Quick access to detailed information: The buttons on the carousel cards allow users to quickly access pages with detailed information about the services or prices offered. This provides a more comprehensive and informative experience, allowing users to explore relevant details before making a decision.
• Ease of decision-making: The directional buttons on the carousel cards simplify the decision-making process for users. They can be directly redirected to purchase pages or to get more information about a specific service. This reduces the time needed to find the desired information and helps users make decisions more quickly.
• Improved user experience: By providing directional buttons, you are making the user experience more convenient and efficient. Users no longer need to search for links or relevant information separately. They can simply click on a button to get more details or complete a purchase, resulting in a smoother and more satisfying experience.
• Increase in conversion rates: By facilitating access to service detail pages, pricing, and purchase, the buttons on the carousel cards have the potential to increase conversion rates. Users are directed directly to the desired point of action, reducing friction and increasing the chances of completing a purchase or engaging with the services offered.

Steps

1. On the same carousel editing screen in the questionnaire, click on "+ Add item" to add a new button.

2. Each button will have two fields to fill in.

Label: Here you should enter the name of the button, for example: Learn More, Book Now, Click Here, etc.

Link: Here you should enter the address of the website to which the button should redirect the traveler.

Done. Don't forget to save your changes in the questionnaire. 😉 In practice, the presentation of the carousel card with an associated button will look like this: