How can I set my company's business hours?

To have real and accurate metrics in customer service is essential for the success of your hotel. On our platform, you can achieve this accuracy by configuring service hours based on the time zone of each region where your hotel operates.

Topics Covered

Setting Service Hours

Step by Step

How are the time metrics presented?

Setting Service Hours

Service Hour Configuration is a tool aimed at improving the accuracy of metrics related to service hours, both during and outside business hours, presented in the chatbot Statistics menu.

What you can register with this functionality:

1. Custom Service Hours: It's now possible to register specific service hours for each period and day of the week, allowing for precise adaptation to the needs of each company.
2. Time Zone: Take into account the time zone of each region where your hotel operates, ensuring that your services are aligned with local hours.
3. Time Format: Choose between the 24-hour format or am/pm to further customize the configuration of service hours.

What is the difference between "Company hours" and "Program Robot"? 

• Company Hours: This setting is essential for generating accurate data in your statistics. However, it's important to note that these schedules do not determine when the robot will be displayed on your website. "Company Hours" is strictly related to data collection and metric tracking, ensuring that the recorded data aligns with your company's operating hours.
• Program Robot: Here is where you define when your chatbot will be active and respond to interactions from your travelers. This configuration allows for detailed customization, as you can specify hours for each day of the week and the corresponding service channel. "Program Robot" is the mechanism that controls when your virtual assistant will be available for real-time interactions with travelers, offering flexibility to meet your company's specific needs. 

Therefore, the fundamental difference lies in the purpose: "Company Hours" is for statistics, while "Program Robot" is for determining when the chatbot will be active and interacting with visitors to your website.

Step by Step

Follow these steps to easily configure your company's hours:

1. Access your Administrative Panel.
2. Click on Settings.
3. Access the Company Hours option.
4. Select the company you want to customize. If you have more than one company, this is the way to ensure that each one has its hours configured according to specific needs.
5. Once the company is selected, you will see a screen with options already filled in according to the chosen company. If the company does not have custom service hour settings, a predefined standard time will be presented to facilitate the configuration.}
   
   
   
   

By applying this configuration, you will have more accurate metrics aligned with the reality of each region, allowing for more effective and satisfying service to your travelers anywhere in the world.

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💡Tip: If you are responsible for managing multiple companies with identical service hours, you can save time and avoid repetitive tasks. Just use the Duplicate to Other Companies function to select all the companies that should share the same information. This allows you to share the settings automatically and efficiently, simplifying the configuration process and eliminating the need for doubling the efforts.

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How are the time metrics presented?

In the Dashboard button in the left menu of your administrative panel, you will have access to graphs that offer detailed insights into the services provided by your chatbot, categorized based on the periods defined in the company's service hour settings. In this context, we offer the following indicators:

• Volume of services by time of day
• Total services per period
• Total services per day of the week
• Volume of services within and outside business hours
• And more.

These features were carefully designed and developed with a clear purpose: to allow you to track the statistics of your robot and reservation center services with unparalleled accuracy. This results in tangible benefits, including greater agility in service, improved standardization of responses, and, naturally, significant assistance in the daily work of your hotel's attendants. After all, the synergy between humans and robots is the key to exceptional performance!