Reminder: the created templates are sent to Facebook for content evaluation. They can be approved or rejected. This process can take from a few seconds to 48 hours, according to Facebook's own rules. To learn more about messaging guidelines and best practices, access the FAQ:
https://faq.whatsapp.com/general/security-and-privacy/how-to-use-whatsapp-responsibly
The status of templates are:
Pending: Awaiting Facebook review
Rejected: Template was rejected, now you must create another one and fix the problem
Approved: Template has been approved, now send the Campaign!
Steps to follow your template’s progress:
- In the menu > WhatsApp Campaigns > WhatsApp Templates, after creating your template, it will have the status “Pending”:
2. To check the result, just click on the two little arrows next to the “New Template” button (Remembering that the result can take from a few seconds to 48 hours, according to Facebook rules). In addition, you can expect that we update the status every 20 minutes:
3. If your template has been rejected, click on the little eye on the right of the status to see the reason and create another template correcting the error:
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