How to manually register reservations on Asksuite?

In this article, we will explain in detail how to manually register reservations in Asksuite, the technology platform that simplifies direct communication between hotels and travelers. This functionality allows reservation agents to collect and record information about reservations made directly in the system, providing greater efficiency and control over operations. Follow this step-by-step guide to ensure you make the most of this feature.

Topics Covered

Why Register Reservations?

Step by Step

Checking Conversations with Reservations

Checking Agents' Reservation Volumes

Why Register Reservations?

While our system already allows automatic tracking and recording of reservations made by the virtual assistant, it is also essential to monitor the performance and conversion of the virtual team's reservation agents. To do this, they need to use the Reservation Manager to record their sales.

Why this is important:

1. Performance Data: The manual registration of reservations by human reservation agents provides valuable information about the individual and collective performance of the team. This includes the number of completed reservations, the conversion rate, and other key metrics that help evaluate performance.
2. Real-Time Goals and Results: By manually registering reservations, agents can track their sales goals in real-time. This allows them to make adjustments during the month if necessary to achieve set objectives.
3. Detailed Reports: Manual registration also contributes to the creation of detailed reports that help managers, supervisors, and directors better understand the team's performance. This includes strategic insights into group reservations, considering key quoting and booking indicators.

Step by Step

1. Log in to your Administrative Panel.
2. Access the Live Chats screen.
3. Choose the traveler's conversation you wish to register the reservation for.
4. Click on the "Register Reservation" button. This will take you to a form where you should enter reservation information.

Checking Conversations with Reservations

To view all conversations that include a reservation made through Asksuite, follow these steps:

1. Access the Contacts screen in the Asksuite platform.
2. On this screen, you can view all conversations that have taken place in the platform.
3. Look at the columns under the "Last Reservation" heading. In this section, you will find details of the last reservation recorded in each conversation, including the reservation date, amount, associated PMS code, and the agent who made it on the platform.

This way, you can easily identify and access conversations that include reservations, providing a clear view of reservation information associated with each contact in the Asksuite platform.

Checking Agents' Reservation Volumes

To track the total volume of reservations made by agents during a specific period, follow the steps below:

1. Access your Dashboard in the Asksuite platform.
2. On the Dashboard's home page, locate the "Agents" section.
3. In the "Total Sold" column, you will find the sum of all reservations made by each agent in the chosen period.

This way, you can easily check the performance and reservation volume of each agent, providing valuable insights for analysis and strategic decision-making.