This article will explain how you can configure restrictions or limitations for your hotel reservations, such as maximum guest capacity, maximum age for children, minimum or maximum stays. You've probably already configured these parameters in your booking engine, now let's set them up on the Asksuite platform.
Example: If your booking engine is configured for the maximum guest capacity of 6 people, you must set the “Maximum guest capacity” on the Asksuite platform equal to 6. This way, when travelers search for a number of guests greater than 6, they will be notified of this limitation and will be able to re-search correctly.
The restrictions you can configure are as follows:
1. Access your Admin Panel;
2. Click Settings > Booking Engine:
3. If your hotel has a guest capacity limit, just put this amount in the indicated field.
In addition, you can configure a personalized message that your customer will receive if they search for a greater number of guests than allowed:
4. You can also configure “Maximum Adult Capacity”, “Maximum Child Capacity” and “Maximum Age for Children”:
These values are the ones that will appear in the form that the traveler will fill in when conducting the search in the chat with your hotel. As in the example below:
5. You can also configure “Maximum nights”, “Minimum nights” and “Minimum in advance”. In addition to customizing a message to your traveler, if they search for an amount that exceeds your hotel's limits:
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⚠️ Attention: None of these fields are mandatory. Only fill in for cases where your establishment has restrictions.
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Although filling in this information is not a mandatory setting, we recommend using it so that your traveler's experience is optimized in the best possible way. If they conduct a search for a number of guests or nights that exceeds the limits of your hotel, they will be guided to redo the search. Rather than travelers abandoning the chat and looking for other options, this will increase your chances of bookings and your customers will have all the necessary information. 🚀
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