Purpose of “Handle Sender’s Emails”

The Email's integration tool has a very useful functionality to manage e organize the messages received in the email's address there aren't allowed to receive answers, such as "no reply". Which means, activating the Handle sender's email in the Asksuite's platform, when a no-reply account sends a new message from a third email address, both messages will be dismembered, creating a new conversation with the real contact and not the "no-reply". In this article we'll show you how to activate this feature in the platform.

Topics

What is it?

Exemples

What is it?

The Handle sanders email tool is a functionality that separate the emails that were sent by a account that make de forward from clients emails. This way, our platform can separate and distribute the clients messages, creating new conversations or grouping to the lead's previous contact in our platform.

For exemple, when you activate the Handle sender's email, if a "no-reply" account sent a new message from a third email address, the two message will be separated and will be crate a new contact and chat related to the real client.

Exemples

Your robot has a few contexts that leads the traveler to a email contact with your company.This means that the traveler must fill a few information in a form that will be sent by email to your company's mails box. Since all this emails are sent with the sema sender [e-mail], one of the usability strategy isto activate the handle to his specific address. This way, when you receive a message from this address in your platform, they will be separate in a new conversation.

See below a message received in a regular mail box, related to the [e-mail]

Here is the same message inside the live chat on Asksuite's platform, related to the original sender, in this case [e-mail]

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💡 Tip: To know how to activate this tool, click here.

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