How to configure “Handle Sender’s Emails”

The Email's integration tool has a very useful functionality to manage e organize the messages received in the email's address there aren't allowed to receive answers, such as "no reply". Which means, activating the Handle sender's email in the asksuite's platform, when a no-reply account sends a new message from a third email address, both messages will be dismembered, creating a new conversation with the real contact and not the "no-reply". In this article we'll show you how to activate this feature in the platform.

Topics

Steps

Steps

1. Access your Admin Panel;

2. go to the Communication channel;

3. Click on the settings icon, on the top right side of the email's card;

4. On the field email you want to handle, in the end of the page, fill with the email you desire to segment as new messages;

5. Now, to finish, click in Handle email.

• Access email settings via the communication channels screen; 
• Click the gear next to the email (see image below);
  

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💡 Tip: This process can be repeated to all the emails that must be handled. which means you can handle as much emails as you want.

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