How to Import Answers from Other Units in Your Questionnaire?

In this guide, we'll explain how our customers, especially those with multiple units, can take advantage of this helpful practice to save time and ensure that important information is consistently replicated across their operations. Importing answers between questionnaires allows you to maintain a consistent standard and avoid rework in setting up robots for different units.

Topics Covered

Benefits

Step-by-Step Guide

Useful Tips for Importing Answers

Benefits

Before we dive into the importing process, let's understand some of the benefits of this functionality:

• Ease and Efficiency: Importing answers from other questionnaires is a quick and easy way to fill in frequently used information in new robots. Instead of manually recreating the same responses multiple times, you can save time by using existing answers.
• Consistency: For hotel chains that follow a similar pattern across all units, importing ensures that identical information is consistently replicated in all chatbots. This helps avoid inconsistencies and errors that may occur when typing the same information repeatedly.
• Error Reduction: By importing answers, you avoid typing mistakes and potential discrepancies in information. This contributes to the accuracy and quality of the answers provided by your virtual assistant.

Step-by-Step Guide

Here's a simple step-by-step guide to import answers from other questionnaires into your virtual assistant:

1. Log in to your account in the Admin Panel;

2. Navigate to the Questionnaire section in the administration panel.

3. Now, select the company with the target questionnaire (where you want to import the answers). Make sure this is the questionnaire you want to update with the imported answers.

In our example, we'll use three companies as an example:

• Test Company 1
• Test Company 2
• Test Company 3

4. Click on the Import Answers button, located at the top of the selected questionnaire;

5. Choose the source of the responses you want to import. This can be done by selecting the company from which the messages will be imported.

In our example, we'll take Test Company 1 as the source questionnaire, which will import the answers to the questionnaire of Test Company 2.

6. The import will be done by topics. You can choose whether to import all topics at once or select specific topics for the process;

7. Click Import Selected Answers and wait for the processing to complete. The system may take a few moments to finish the import, depending on the number of answers being transferred.

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💡Tip: Review the imported answers to ensure everything is correct and meets your expectations. Remember that importing answers from other questionnaires is a powerful tool but requires attention to adapt the information correctly to the specific needs of each hotel unit.

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8. Done! Now, simply finish filling in the questions that couldn't be imported or continue importing other topics. Don't forget to click Save after each import or edit in the answers to ensure all changes are recorded in our system.

When your questionnaire is 100% filled, our team will perform a textual review, and soon your chatbot will be ready for activation across all communication channels of your company.

Useful Tips for Importing Answers

• Before importing, check if the answers in the source questionnaire are up-to-date and accurate. This will ensure a precise import;
• Carefully review the imported answers and personalize them as needed to meet the specific requirements of each hotel;
• If you come across unit-specific information that doesn't apply to others, consider creating general answers and others specific to avoid redundancies;
• Remember that while importing saves time and eases the setup process, it's always important to ensure that the answers are relevant and align with your brand's image and tone.

We hope this guide helps you import answers from other questionnaires and optimize the configuration of your chatbots for the hospitality industry. This functionality will undoubtedly facilitate maintaining a consistent standard and enhance the guest experience across all units in your hotel chain.

If you have any questions or need additional support, our team is ready to assist you in getting the most out of our chatbot platform for hospitality. Count on us to provide an exceptional service experience for travelers!