Topics covered
What is it?
Google Business messages is one more communication channel that asksuite offers to contact your clients. It is a chat tool, presented on the Mobile version inside the Google search and Google Maps, as shown below. Through it, the travelers can communicate with your establishment and make direct booking!
Requirements
- You need to have a valid and public privacy policy set inside Asksuite.
- Have on Google My Businees profile a location.
- Have on Google My Business profile a Logo Image.
- The companies can't be grouped on the Google My Business manager
Step by step
1. Access the Communication channels page.
2. Click on Integrate channel;
3. Now, click on Login with google;
After you clicked on this button, it will be open a new window to login with your Google Account.
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⚠️ Attention: It's fundamental that the account you are logging in is manager or owner on the Google My Business from the company you would like to integrate the robot.
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4. In the login screen, authorize all the permissions, selection all the boxes, as shown below and click in Continue.
________________________________________________________________________________________________________________🔍 Observação: If you don't allow those permissions, it will be shown a message informing that you will need to login one more time and allow all the options. They are fundamental so we can set an enable the chat on google.
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5. Now you must choose which company will use the chat (if you have more than one):
Some companies might be shown in gray, not allowing to add the robot. In this case, the company doesn't attend to one of the integration'a criteria.
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💡Tip: If any of these conditions doesn't meet, you can verify which one on the icon situated on the top right side, as shown in the image below.
6. If everything is ok with your company, the Add Robot button will be blue, you just need to click it.
After that, our platform will communicate with google to activate and link it to your chatbot.
With success the company will be shown as integrated and will be possible to "remove the bot", if you have interest in the future. It's important to highlight that Google can take until 3 hours to show the chat button on your page.
Limitations
For this integrations , google imposes some functionality rules. Here is a list of the rules related to Business Messages
1. The links sent must initiate with https://;
2. There is a limit of 25 characters per "button" and at most 13 buttons at a time.
Buttons who leads to a link have the same limit
If the button has more than 25 characters, the text will be chopped, adding "..." in the end
3. the carousel can contain at most 10 cards, which card with 4 buttons.
4. The images loaded in the carousel card must be a valid link and its size must be 5 megabytes or less to be shown.
5. It isn't allowed to send a conversion button without a text before. In case this happens, it will be show a text similar to "I'll show you x options" followed by the buttons.
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