Statistics and Reports

Performance

• How to Use the Tag Filter on the Performance Dashboard

SLA

• How chat statuses work on the SLA Dashboard & Live Chat
• How to use the date filter on the SLA Dashboard
• Multiple unit filter on the SLA Dashboard
• What is an SLA and how can I use it to my advantage?

Chats

• How does the Contacts menu work?
• How to export the Contact list?
• How can I set my company's business hours?
• How to activate lead capture?

Sales and Demands

• How does the Sales & Demand dashboard work?
• How does the group dashboard work?

Agents

• How does the Agents dashboard work?
• How does the Reservation Manager work?
• How to view registered reservations?
• How to edit a registered reservation?
• How to cancel a registered reservation?
• How to use filters for registered reservations search?

See all 7 articles