Fixed Pre-Quotation Message: How to Configure in AI Studio – Asksuite - (en-us)

Introduction

The Fixed Pre-Quotation Message feature allows you to customize the message sent to the traveler before the quotation form.

With it, you can replace Sophia’s automatically generated message with a fully personalized text, giving you more control over the tone of the conversation and the information shared at this key moment.

Where to find this setting

This setting is available within AI Studio, in the AI customization section.

How to configure the fixed pre-quotation message

Follow the steps below:

1. Access AI Studio

Log into the platform and navigate to your Sophia’s AI Studio.

2. Locate the pre-quotation message option

Within the settings, find the section:

“Custom message before quotation”

3. Enable the feature

Activate the option:

“Enable fixed message before quotation”

Once enabled, the status will appear as ENABLED.

4. Write your custom message

In the “Fixed message” field, enter the text you want to send to the traveler before the form.

Example:

Hello! Before continuing, please fill in the information below so we can prepare the best quotation for you 😊

5. Save the configuration

After entering the content, save the changes.

How this setting works in practice

When enabled:
- Sophia will no longer send the automatically generated message before the quotation
- Only the message defined by you will be sent
When disabled:
- Sophia will revert to sending the default generative message

Best practices

For better results, we recommend:

Being clear and direct about the next step
Encouraging the user to complete the form
Adding helpful context or instructions
Keeping the tone aligned with your brand communication

Strategic use example

You can use this message to:

Explain how the information will be used
Highlight the benefits of the quotation
Create a more welcoming and personalized tone