How to Use Message Search in Chat – Asksuite - (en-us)

Overview

The Chat Search feature allows you to quickly find any term or word within the messages of a conversation. It works similarly to the browser's "Ctrl+F", but optimized for the Livechat environment.

How to Open Search

You have two ways to open the search bar:

Keyboard Shortcut (Recommended)

Windows/Linux: Press Ctrl + F
Mac: Press Cmd + F

Header Button

Click the magnifying glass icon 🔍 located in the chat header, next to the more options button.

How to Search

Type the term you want to find in the search field.
Wait a moment — the search runs automatically.
The results will be highlighted:
- Yellow: All occurrences found.
- Orange: The currently selected result.

The counter in the right corner shows your current position (e.g., 3/10 means you are on the 3rd result out of 10 found).

Navigating Between Results

After performing a search, you can navigate between the found results:

Action	How to do it
Go to the next result	Press `Enter` or click the ↑ arrow
Go to the previous result	Press `Shift + Enter` or click the ↓ arrow

Tip: The navigation is circular — when you reach the last result and move forward, you loop back to the first one.

Searching in Previous Chats

If the term you are looking for is not in the current chat, you can expand the search to previous chats from the same contact:

Perform a search normally.
If there is a history with this contact, the indication "Previous chat available" will appear on the right side of the search bar.
Click 🔍 Search more results next to this message to load the immediately preceding chat.
The results will automatically update, including the messages from this previous chat in your search (if you need to search in even older conversations, simply repeat this step).

Note: The scroll position is maintained so you don't lose the context of the current conversation.

Closing the Search

To close the search bar:

Or click the X button on the search bar.

When closed, all highlights are automatically removed.

Shortcuts Summary

Shortcut	Action
`Ctrl+F` / `Cmd+F`	Open search
`Enter`	Next result
`Shift + Enter`	Previous result

Frequently Asked Questions

The search is not appearing. What should I do?

The search feature might be disabled for your account. Please contact your system administrator to check if the feature is enabled.

Can I search all conversations at once?

No. The search works only within the current chat and, optionally, in previous chats from the same contact. For broader searches, use the filters in the conversation list.

Is the search case-sensitive?

No. The search is case-insensitive, meaning "Reservation", "reservation", and "RESERVATION" will return the same results.

Why are some terms not found?

The search only looks at the visible text of the messages. Content within images, attached files, or system messages may not be searchable.

Need more help?

If you have any questions or encounter issues with the search feature, please contact our support team.